Privacy Policy — How 299db protects your data

299db deeply respects the privacy of its members. This Privacy Policy ("Policy") applies to all personal information collected through the 299db website and mobile app.

By registering with or using 299db, you agree to this Privacy Policy. If you do not agree with any part of it, please refrain from using the platform.

This policy is developed in line with international data protection standards. We are continually committed to keeping your information as secure as possible. If you have any questions, please reach out to the 299db support team.

299db only collects information necessary to provide its services. The types of data collected are outlined below.

• Information you provide at registration is collected directly.
• Certain technical information is collected automatically while you use the platform.
• Sensitive data such as passwords is never stored in plain text.

299db uses collected information for specific purposes. The primary use cases are outlined below.

• For account creation, verification, and management.
• To process deposits and withdrawals.
• To provide customer service and resolve complaints.
• To prevent fraud and unlawful activity.
• To improve and personalise the platform's services.
• To meet legal compliance requirements (KYC, AML).
• To send promotions and offers — though you may opt out at any time.

299db does not generally share your information with anyone. However, limited data may be shared in certain specific circumstances.

• Payment Processors: Limited financial data to confirm mobile banking and bank transfer transactions.
• Legal Authorities: We may be required to provide information under valid orders from courts or government authorities.
• Technology Partners: Limited data is shared with certain technology service providers necessary to operate the platform.
• Selling your data to advertisers or marketing companies — never.
• Sharing data with third-party betting or gaming sites — strictly prohibited.

Third parties with whom limited data is shared are also contractually bound to comply with 299db's privacy standards.

299db uses cookies on its website and app. Cookies are small data files stored in your browser that help improve platform functionality.

• Essential Cookies: To maintain login sessions and ensure security — these cannot be disabled.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To understand how the platform is used — not linked to any personal identity.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect certain platform features.

299db uses industry-leading technology and practices to keep your information secure.

• All communications are secured with 256-bit SSL/TLS encryption.
• Passwords are stored using the bcrypt hashing algorithm — never in plain text.
• Regular security audits and penetration testing are conducted.
• An automatic alert is triggered if a suspicious login is detected.
• Physical security is maintained at our data centers 24/7.

As a 299db member, you have specific rights over your own information. We fully respect and uphold those rights.

• Right to Access: You have the right to request a view of what information 299db holds about you.
• Right to Rectification: To correct inaccurate or outdated information, please contact Support.
• Right to Erasure: You may request deletion of certain data after your account is closed.
• Right to Opt Out of Marketing: You can unsubscribe from promotional emails or messages at any time.
• Data Portability: You may request a copy of the information we hold about you.

To exercise any of these rights, contact us via support chat or email. We typically respond within 7 business days.

299db's services are intended for users aged 18 and above. We do not knowingly collect information from minors.

• No one under the age of 18 may register on 299db.
• Age verification at registration is mandatory.
• If we become aware that information from a minor has been collected, it will be deleted immediately.

If a parent or guardian discovers that their minor child has been using 299db, please contact support immediately. We will close the account and delete all associated data.

299db does not retain information longer than necessary. However, certain data may be kept for a defined period due to legal obligations.

• Data for active accounts is retained for as long as the account remains active.
• Financial transaction records: at least 5 years (as required by law).
• General data after account closure: up to 2 years.
• KYC documents: as required by regulatory authorities.

Once the retention period expires, data is securely deleted or anonymised so that individuals can no longer be identified.

299db may update this privacy policy to keep pace with technological and legal changes. When updates occur, the date at the top of the page will be revised accordingly.

Members will be notified of significant changes via email or in-app notification. Continued use of the platform after any changes constitutes acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy, contact the 299db support team — we are always ready to help.